PIKE ROAD, AL – The Pike Road Business Association welcomed local business leaders to its July 28 Lunch & Learn at Pike Road Town Hall, where attendees learned about the new Blue Ribbon Customer Service Program, a training opportunity developed by the Town of Pike Road in partnership with Auburn University at Montgomery.
Neal Kelley, Director of AUM’s Continuing Education and Community Engagement, introduced the program and its focus on practical customer-service development. “Our goal in this Blue-Ribbon customer service program is to walk alongside businesses and help them instill customer service values, skills and standards that will help all of their customers receive that wow experience,” Kelley said.
The program is the third phase of Pike Road IGNITE, the Town’s economic-development initiative supporting local business growth. The inaugural class, expected this fall, will include two half-day training sessions focused on eight best practices and standards of exemplary customer service. Participating businesses may also be eligible for recognition as Blue Ribbon Customer Service Award winners.
The Blue Ribbon Customer Service Program follows Employ-A-Patriot, a workforce initiative connecting high school students with local businesses, and Best Management Practices for Businesses, which promotes clear communication between individual businesses and the Town of Pike Road.
Mayor Gordon Stone said the Blue Ribbon Customer Service Program further supports the Town’s commitment to a welcoming local business environment. “It is a unique program that the Town of Pike Road has put together,” Stone said. “It helps further that hometown culture that we’re so pleased to have in Pike Road, where people who work here and people who shop here feel the comfort and warmth of great customer service.”
Pike Road businesses interested in the Blue-Ribbon Customer Service Program are invited to contact Pike Road Town Hall at (334) 272-9883 or email: info@pikeroad.us